COC

Water Department - Services and Fees

Office Hours:

Our office is open Monday through Thursday, from 7:00 a.m. to 6:00 p.m.

Our phone number is (310) 605-5524.

After Hours Emergency Service:
In case of an emergency when our office is closed, call, 1 (800) 800-7759. Give PIN # 310-0021859.

Opening and Closing Accounts:

Requests to open or close accounts must be made in person or in writing. Your signature and appropriate identification will be required along with the following information:

1. Current California Driver’s License or California ID.
   
2. Deed of Trust or closing escrow papers (owner), or Rental/ Lease Agreement (tenant).
   
3. Social Security number (residential) or taxpayer ID number (commercial)
   
4. Prepayment- Cash or Money Order ONLY. Residential customers, minimum $75.00. Commercial customers, minimum $125.00.
   
5. Completed application, including authorization form to be signed by the property owner.

Prepayment Fee: When you sign up for service at a new address, you will be required to pay a prepayment.

 

Prepayment Refund: When you close your account, the closing bill will be deducted from your prepayment fee and any remaining amount will be refunded to you.

Return Check Fee: A $20.00 fee will be charged for any returned check.

 

Past Due Bills:

Past Due Bill: Your bill will be considered delinquent 21 days after the date rendered. If your bill becomes delinquent, a Final Notice will be mailed to you. This Final Notice will give you an additional 15 days to make payment.

 

48 Hour Notice: If your bill remains unpaid, a Water Department employee may place a door hanger on the service location providing a 48-hour notification of potential water service disconnection. When your account is on 48-hour notice, you will be required to pay your bill before the stated deadline, either in person or by using the Blue Payment Box in front of City Hall at the top of the stairs.

 

DO NOT MAIL YOUR PAYMENT WHEN YOUR ACCOUNT IS ON A 48-HOUR NOTICE.

 

If we fail to receive your payment in the time allotted, your water service will be disconnected for non-payment at the end of the 48-hour notification.

 

48-Hour Notice Charge: A $5.00 fee will be charged for generating a 48-hour notice to the service address.

 

Nonpayment Penalty: If bills are not paid by the 48-hour notice due date, your water service may be interrupted. There is a $35.00 reconnection fee to have service restored. You will also have to pay your bill in full before service will be restored. Reconnection of your service usually occurs on the same day your payment is received, depending on the time of day that your payment is received and scheduling availability of Water Department employees.

 

Meter Pull Charge: If your bill and reconnection fees are not paid after the water has been disconnected, the meter will be pulled. The charge for restoring service after the meter has been pulled is $85.00 ($35.00 for initial disconnection and $50.00 for the meter pull) plus the bill. We may also require that you update your prepayment fee.

 

 

 

 

Billing and Payments:

Billing: Your account is billed once a month at approximately the same time each month. The bill is for actual water used, as shown by the meter, plus a monthly meter fee. A charge for monthly refuse pick-up is also included in the bill (when applicable).

 

Measure of Consumption: Your water usage is measured in units. One unit is equal to 100 cubic feet or 748 gallons of water.

 

Bill Disputes: If you think your bill is incorrect, you must request an explanation from the Water Department within FIVE days of receipt of the bill. If the explanation given to you is not satisfactory, you must SEND or BRING in a statement telling why you think the bill is wrong.

If the bill is found to be correct, but you are still not satisfied, you may request a hearing by a Utilities Supervisor Representative on the findings.

You remain obligated to pay all portions of your bill that are not in dispute on or before the date indicated.

 

Updating Information: Please notify the Compton Municipal Water Department promptly of any change of address, phone number or ownership.

 

Paying Your Bill When It Is Due: We ask that you examine your bill and submit payment as soon as possible after you receive it. The amount of water for which you are being billed is for the water that you have already used. That is why the bill is due and payable on the date rendered and becomes delinquent 21 days thereafter.

 

Payment: The City of Compton is the only authorized paying station. The City accepts no responsibility for payments made elsewhere.

Most customers pay by mail with a check or money order. NEVER SEND CASH IN THE MAIL. You may also pay in person at the Treasurer’s Office cashier window, located in Compton City Hall, or use the Blue Payment Box located in front of City Hall at the top of the stairs.

The City assumes no responsibility for postal delays. Please allow up to 10 days for posting if sending payment through the mail.

 

New and Upcoming:

 

New Automation: The Municipal Water Department is in the process of bringing in new automation to help better serve our customers. This automation will allow customers easier access to their account. Currently we are in the process of implementing the following:

• Pay by Phone
  
• Pay by Internet
  
• Online Service Orders

We look forward to making these new services available to you by late second quarter of 2007.